Store Policies

Thanks for shopping at Paws in Earnest! We are delighted to have you as one of our customers. Please take a moment to familiarise yourself with our store policies to ensure a smooth and satisfactory shopping experience. By accessing our website and making a purchase, you agree to comply with the following terms and conditions:

  • Product Information and Availability: We strive to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we cannot guarantee the availability of all items at all times. In the event that an ordered product is out of stock or unavailable, we will endeavour to notify you promptly and offer a suitable alternative or a refund.

  • Pricing and Payments: All prices listed on our website are in GBP and are subject to change without prior notice. We make every effort to ensure accurate pricing; however, errors may occur. If we discover an error in the price of an item you ordered, we will inform you and provide you with the option to proceed with the corrected price or cancel the order. Payment must be made in full at the time of purchase. We currently accept most Credit and Debit Cards, PayPal, Apple Pay as well as offline payments for collection in person. All payments are securely processed through our trusted payment gateway.

  • Shipping and Delivery: We ship our products across the world. Please note that additional fees, such as customs duties or taxes, may apply based on your location and are the responsibility of the customer. We strive to process and ship orders promptly. However, due to the nature of our small business, please allow for the standard processing time of up to 10 business days before your order is shipped. Estimated delivery times are provided for informational purposes only and may vary depending on the shipping carrier and destination. We are not liable for any delays caused by unforeseen circumstances or external factors beyond our control.

  • Returns and Exchanges:  We want you to be satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 14 days of receiving the product, and we will arrange for a replacement or refund.For non-defective items, we accept returns within 14 days of purchase. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

  • Privacy and Data Protection: We value your privacy and take the security of your personal information seriously. We collect and store your data solely for the purpose of processing your orders and improving our services. For more details, please refer to our Privacy Policy.

  • Customer Support: We're here to assist you with any questions, concerns, or issues you may have. Please reach out to us through the Contact Us link below, and we will respond to your inquiry as soon as possible.

  • Intellectual Property: All content on our website, including product images, descriptions, logos, and trademarks, is the property of our company and protected by applicable intellectual property laws. Any unauthorised use or reproduction is strictly prohibited. Any third party images or descriptions used are with permission of the authorised rights holders.

  • Modifications to the Store Policy: We reserve the right to modify or update this store policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review the store policy periodically to stay informed of any updates.

By continuing to use our website and make purchases, you acknowledge and agree to abide by this store policy. Thank you for choosing our online pet shop. We appreciate your business!

Effective Date: 18/06/2023